FAQ

What is SaaS?

Software as a Service (SaaS) is a cloud-based software delivery model that allows you to access and use the latest version of your programs and apps via the internet. With SaaS, you don't need to install software locally on your devices, saving you time and resources previously spent on updating and maintaining. In the SaaS model, the provider takes responsibility for the infrastructure, maintenance and technical support, relieving you as a user. The shift in workload from user to provider is an advantage that many companies take advantage of. A SaaS solution can include a wide range of software such as CRM systems, email platforms, calendaring, marketing tools, project management tools and much more.

Do you have partnerships with SaaS companies?

The short answer is no. We only implement software that we 100% can vouch for. If a software provider does not live up to our own and our customers' expectations, we will find another provider. That's why we do not  hve any binding partner agreements, as we always want to find the best solution for each individual customer. If we were bound to install a specific software for our customers, we would limit our way of working. That's why we always enrool in partnership with open eyes and optimize based on the individual company's potential.

How much do your services cost

Our services are priced differently depending on the task at hand and the size of your company. We always like to have an initial conversation with you about your needs and dreams. Then we can give you a more accurate price for the exact task you want us to help with.

Is your service always tailored to the individual company?

The short answer is yes. All our work is based on an in-depth analysis of your business. We form a basis for the process and your optimization based on your workflows, your data and your current situation. That's why no two automations will ever be the same. We optimize with people in centre. Your optimization will reflect this.

Is support available after the service is implemented?

Yes, we do. We offer full support during Beta and 1 month after implementation. In addition, we see the best results with ongoing support and optimization, and will therefore always recommend that we enter into a long-term partnership to give you the absolute best results.

Do you work in all countries?

We are happy to work with companies abroad. Our head office is in Aalborg, but we are happy to travel to meet our customers wherever they need us. Much of our communication is already digital, so whether our customers are in Denmark or abroad is irrelevant to us.

Can you import data?

Of course, we can import your data. Whether you have your data in Excel or in other systems, transferring your data to your new software is part of your optimization.

What is process optimization?

Process optimization is a method used to increase the efficiency of a business. When we optimize workflows and processes, we will always start with an analysis where we map and identify inefficient processes and then choose the most effective approach to optimize your business.

What is financial management?

Financial management is all about planning, organizing, managing and controlling a company's financial activities. The goal is to ensure efficient use of resources and steer towards achieving financial goals. Financial management includes disciplines such as financial planning, budgeting, financial analysis and reporting.

What is AI?

AI or Artificial Intelligence is a term that refers to a technology that develops systems and can perform tasks that normally would require human intelligence. The systems are designed to learn, think, analyze and make decisions on their own, often using advanced algorithms and large amounts of data. The technologies are used in many different applications and industries, including finance, security, healthcare, manufacturing, logistics, retail and many other areas. The purpose of AI is to create systems that can perform tasks more efficiently, accurately and faster than humans, enabling new forms of automation and innovation.

What is RPA?

RPA stands for Robotic Process Automation. It is a technology that uses software robots to automate repetitive and rule-based tasks that would previously have been performed by humans. The software robots can perform a wide range of tasks such as file management, transferring data between systems, data entry and much more. RPA systems can be utilized to navigate between software applications, perform actions and make decisions based on predefined rules. The benefits of RPA include increased efficiency, accuracy and consistency in task completion. This frees up human resources that can be used to solve more valueable and complex tasks.

What is process mining?

Process mining is a discipline in computer science and business management that focuses on analyzing and understanding business processes using data generated and stored in IT systems. The purpose of process mining is to gain insight into how processes are actually performed in an organization by analyzing the digital traces left behind by transactions, events and interactions. There are various open-source tools, including Celonis, Disco, ProM and RapidMiner. If you have any questions about the discipline or you're curious about the tools and approaches we use, you're always welcome to reach out.

What is shadowing?

Shadowing is a practice where a person follows and observes another person in their daily work or activities to learn from them and gain a deeper understanding of their roles, tasks, and processes. The purpose of shadowing is to provide the person shadowing with the opportunity to learn by observing and participating in the activities carried out by the experienced individual. In general, shadowing can be an effective method for knowledge transfer and skill development, as it provides a practical and hands-on approach to learning. The method is a well-known and recognized learning technique, and therefore not something we have originated. It is a method we at NordicWorkflow find useful in our analysis of the companies we work with. You can find more information about "shadowing" by using the term "shadowing" in your search.

Fintech systems

Fintech stands for financial technology and refers to technology-based solutions used in financial services and industries. Fintech systems are software and hardware solutions used to improve, automate or revolutionize different aspects of the financial sector, such as payment solutions, accounting solutions and bookkeeping. Fintech systems make financial services more accessible, affordable and efficient for a wider audience.

What is an ERP system?

An Enterprise Resource Planning (ERP) system is a type of software application that integrates and automates various business processes and functions across an organization. The purpose of an ERP system is to provide a centralized platform where the company can manage and coordinate its resources, operations and information efficiently. An ERP system can include functions such as financial management, supply chain management, human resource management, manufacturing, sales and marketing, project management, reporting and analytics. An ERP system works by integrating different departments and business functions into a single database and on a common platform. It allows the organization to gain better visibility and control over its operations, improve data integrity and decision-making processes, and increase efficiency and productivity across the business.

What is a CRM system?

CRM stands for Customer Relationship Management. A CRM system keeps track of your customers and potential customers information such as contact information, lead status, customer data, sales opportunities and more. The tool is used to build and maintain relationships with your customers and leads, so you always know how much information they have about your company and your products and when you last spoke/interacted with the customer.

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